Contact Us

Contact Us

We’re here to help! Whether you have a question about products, orders, shipping, or anything else, our customer support team is ready to assist you.

Email Support

Email: nycbigwholesale@hotmail.com

Response Time: Within 24 hours (typically much faster)

Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time

Best For:

• Order inquiries
• Product questions
• Return requests
• General support

When emailing, please include:

• Your order number (if applicable)
• A detailed description of your question or issue
• Any relevant photos (for damaged/defective items)

Mailing Address

[Your Company Legal Name][Street Address][City, State ZIP]United States

Note: This is our business address for correspondence only. Please do not send returns to this address without first contacting our support team for return authorization and the correct return shipping address.

Business Hours

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time
Saturday – Sunday: Closed
US Federal Holidays: Closed

Orders placed outside business hours will be processed the next business day.

Frequently Asked Questions

Before reaching out, you may find answers to common questions on our FAQ page [link to FAQ if you create one].

Common topics include:

• Shipping times and tracking
• Return and exchange process
• Product authenticity
• Battery compatibility
• Bulk order discounts

Order Status & Tracking

To check your order status:

1. Check your email for the order confirmation and tracking information
2. Use the tracking number provided to track your package with the carrier (USPS, UPS, or FedEx)
3. If you need additional help, email us with your order number

Wholesale & Bulk Orders

Interested in placing large or recurring orders?

We offer special pricing for:

• Businesses and offices
• Schools and educational institutions
• Property management companies
• Wholesale buyers

Contact us at [wholesale email or same support email] with “Wholesale Inquiry” in the subject line.

Partnership Opportunities

Interested in collaborating or partnering with us?

Email us at [partnerships email or support email] with:

• Your name and company
• Type of partnership you’re proposing
• Brief description of the opportunity

Feedback & Suggestions

We’re always looking to improve! If you have suggestions, feedback, or ideas, we’d love to hear from you.

Email us at nycbigwholesale@hotmail.com with “Feedback” in the subject line.

We look forward to hearing from you!

Last Updated: 25/11/2025