Privacy Policy

Privacy Policy

Effective Date: 25/11/2025
Last Updated: 25/11/2025

At NYC (nycbatterywholesale), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Please read this policy carefully. By using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you use our website or make a purchase, we may collect:

Account Information:

  • Name
  • Email address
  • Password (encrypted)

Order Information:

  • Billing address
  • Shipping address
  • Phone number
  • Payment information (processed securely through third-party payment processors – we do not store credit card numbers)

Communication Information:

  • Customer service inquiries
  • Product reviews or feedback
  • Email preferences

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain technical information:

Device Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)

Usage Information:

  • Pages viewed
  • Time spent on pages
  • Click patterns
  • Referring website
  • Date and time of visits

Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience. See Section 6 for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Process Orders

  • Fulfill your purchases
  • Process payments
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Handle returns and exchanges

2.2 To Communicate With You

  • Respond to customer service inquiries
  • Send transactional emails (order status, shipping notifications)
  • Send account-related information
  • Request product reviews

2.3 To Improve Our Services

  • Analyze website usage and trends
  • Improve website functionality and user experience
  • Develop new products and services
  • Conduct research and analytics

2.4 For Marketing (With Your Consent)

  • Send promotional emails about new products, sales, and special offers
  • Personalize your shopping experience
  • Show relevant advertisements (see Section 5)

You can opt out of marketing emails at any time by clicking “unsubscribe” in any promotional email or contacting us at [support email].

2.5 For Legal and Security Purposes

  • Comply with legal obligations
  • Prevent fraud and unauthorized transactions
  • Protect our rights and property
  • Enforce our Terms of Service
  • Respond to legal requests from authorities

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties:

3.1 Service Providers

We share information with trusted third-party service providers who help us operate our business, including:

  • Payment Processors: Stripe, PayPal (to process payments securely)
  • Shipping Partners: USPS, UPS, FedEx (to deliver orders)
  • Email Service Providers: Klaviyo, Mailchimp (to send transactional and marketing emails)
  • Website Hosting: Our web hosting provider (to host our website)
  • Analytics Services: Google Analytics, Facebook Pixel (to understand website usage)
  • Customer Support Tools: Zendesk, LiveChat (to provide customer service)

These service providers are contractually obligated to use your information only for the purposes we specify and to protect your data.

3.2 Business Transfers

If [Your Store Name] is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or subpoenas
  • Legal processes or government requests
  • Enforcement of our Terms of Service
  • Protection against fraud or security threats

3.4 With Your Consent

We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using 256-bit SSL certificates
  • Secure Payment Processing: We use PCI-DSS compliant payment processors (Stripe, PayPal) and do not store credit card numbers on our servers
  • Access Controls: Limited employee access to personal data on a need-to-know basis
  • Regular Security Audits: Periodic review of our security practices

However, please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Responsibility:

  • Use a strong, unique password for your account
  • Do not share your password with others
  • Log out of your account when using public or shared devices
  • Notify us immediately at nycbigwholesale@hotmail.com if you suspect unauthorized account access

5. Advertising and Tracking

5.1 Online Advertising

We use third-party advertising services to show you relevant ads across the internet:

Facebook/Instagram Ads:
We use Facebook Pixel to track your interactions with our website and show you personalized ads on Facebook and Instagram. Facebook may use this data for their own advertising purposes. Learn more: Facebook Data Policy

Google Ads:
We use Google Ads remarketing to show you ads on Google and partner websites after you visit our site. Google may use cookies to serve these ads. Learn more: Google Privacy Policy

TikTok Ads:
We may use TikTok Pixel for advertising purposes. Learn more: TikTok Privacy Policy

5.2 Interest-Based Advertising Opt-Out

You can opt out of interest-based advertising:

Note: Opting out does not mean you will stop seeing ads; it means the ads will no longer be personalized based on your interests.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

6.2 Types of Cookies We Use

Essential Cookies (Required):

  • Session management (keep you logged in)
  • Shopping cart functionality
  • Security and fraud prevention

Analytics Cookies (Optional):

  • Google Analytics (track website usage and performance)
  • Heatmap tools (understand user behavior)

Advertising Cookies (Optional):

  • Facebook Pixel (retargeting and ad measurement)
  • Google Ads (conversion tracking)
  • TikTok Pixel (ad performance)

Preference Cookies (Optional):

  • Remember your language and region settings
  • Store your marketing email preferences

6.3 Cookie Management

You can control cookies through your browser settings:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and Website Data
  • Edge: Settings > Cookies and Site Permissions

Note: Disabling essential cookies may impact website functionality (e.g., you may not be able to add items to your cart or checkout).

6.4 Do Not Track

Some browsers have a “Do Not Track” (DNT) feature. Our website does not currently respond to DNT signals, but you can control tracking through the opt-out methods described in Section 5.2.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 For All Customers

Right to Access:
You can request a copy of the personal information we hold about you.

Right to Correction:
You can request that we correct any inaccurate or incomplete information.

Right to Deletion:
You can request that we delete your personal information (subject to legal obligations).

Right to Opt-Out of Marketing:
You can unsubscribe from promotional emails at any time.

To exercise these rights, contact us at: nycbigwholesale@hotmail.com

7.2 For California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:
You can request details about the personal information we have collected about you in the past 12 months, including:

  • Categories of personal information collected
  • Sources of personal information
  • Business purposes for collection
  • Categories of third parties with whom we share information

Right to Delete:
You can request deletion of your personal information (with certain exceptions).

Right to Opt-Out of Sale:
We do not sell your personal information to third parties.

Right to Non-Discrimination:
We will not discriminate against you for exercising your CCPA rights.

How to Submit a CCPA Request:

  • Email: nycbigwholesale@hotmail.com

  • Phone: /

  • Mail: [Your Store Name], [Physical Address]

We will respond to verified requests within 45 days.

7.3 For European Union Residents (GDPR)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate data.
Right to Erasure: Request deletion of your data.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing of your data for certain purposes.
Right to Withdraw Consent: Withdraw consent for data processing at any time.

Legal Basis for Processing (GDPR):

  • Contract Performance: To fulfill orders and provide services.
  • Legitimate Interest: To improve our services and prevent fraud.
  • Consent: For marketing communications (you can withdraw consent anytime).
  • Legal Obligation: To comply with laws and regulations.

To exercise your GDPR rights, contact us at:nycbigwholesale@hotmail.com

EU Representative: [If you have significant EU customers, you may need to appoint an EU representative under GDPR Article 27]

8. Children’s Privacy

Our website is not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [support email], and we will delete the information.

Age Verification: By using our website, you represent that you are at least 18 years old (or the age of majority in your jurisdiction).

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Account Information: Retained until you request deletion or close your account
  • Order Information: Retained for 7 years (for tax and legal purposes)
  • Marketing Data: Retained until you opt out or request deletion
  • Cookies: Vary by type (see Section 6)
  • Analytics Data: Aggregated and anonymized after 26 months (Google Analytics default)

After the retention period, we will securely delete or anonymize your information.

10. International Data Transfers

Our website is operated in the United States. If you are located outside the United States, please be aware that information we collect will be transferred to and processed in the United States.

For EU Residents:
We comply with GDPR requirements for international data transfers. We use:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions where applicable
  • Appropriate safeguards to protect your data

By using our website, you consent to the transfer of your information to the United States.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors, product manufacturers).

Please note:

  • We are not responsible for the privacy practices of third-party websites
  • This Privacy Policy does not apply to third-party sites
  • We encourage you to review the privacy policies of any third-party sites you visit

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You:

  • We will post the updated policy on this page with a new “Last Updated” date
  • For material changes, we will notify you via:
    • Email (if you have an account)
    • A prominent notice on our website homepage

Your Continued Use:
Continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NYC

Email: nycbigwholesale@hotmail.com
Phone: [Your Phone Number]Mail: [Your Physical Address][City, State ZIP Code]

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: Closed

For CCPA Requests:nycbigwholesale@hotmail.com (Subject: “CCPA Request”)
For GDPR Requests:nycbigwholesale@hotmail.com (Subject: “GDPR Request”)

We will respond to your inquiry within 30 days (or as required by applicable law).

14. Dispute Resolution

If you have a complaint about our privacy practices, please contact us first at [support email]. We will investigate and attempt to resolve any complaints or disputes.

For California Residents:
You have the right to lodge a complaint with the California Attorney General’s Office:

For EU Residents:
You have the right to lodge a complaint with your local data protection authority (supervisory authority).

15. Consent

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with this Privacy Policy, please do not use our website.

End of Privacy Policy

Legal Compliance Notes for Website Owner

Important: Customize These Sections

Before publishing this Privacy Policy, you must customize the following placeholders:

  1. NYC – Replace with your actual business name

  2. nycbigwholesale.com – Replace with your actual domain

  3.  Febuary 1, 2025 

  4. nycbigwholesale.com – Add your customer support email

  5. [support phone number] – Add your phone number

  6. [Your Physical Address] – Add your business address (required for CCPA/GDPR)

Additional Compliance Steps

1. Cookie Consent Banner (EU Requirement):

  • Install a cookie consent plugin (e.g., CookieYes, Complianz)
  • EU visitors must explicitly consent before non-essential cookies are set

2. GDPR Compliance:

  • If you have EU customers, ensure your payment processor is GDPR-compliant
  • Consider appointing an EU representative if you process significant EU data
  • Implement data processing agreements (DPAs) with all third-party vendors

3. CCPA Compliance:

  • Add a “Do Not Sell My Personal Information” link in your footer (even if you don’t sell data)
  • Implement a process to verify CCPA requests

4. Payment Processor Disclosure:

  • Update Section 3.1 with your actual payment processors
  • Ensure they are PCI-DSS compliant

5. Regular Updates:

  • Review this policy annually or whenever you:
    • Add new third-party services
    • Change data collection practices
    • Expand to new jurisdictions

Recommended Next Steps

  1. Consult a Lawyer: This template is comprehensive but not legal advice. Have it reviewed by a lawyer familiar with:

    • E-commerce law
    • CCPA (California)
    • GDPR (EU)
    • Privacy laws in your jurisdiction

  2. Implement Technical Controls:

    • SSL certificate (https://)
    • Secure hosting
    • Regular security audits
    • Data encryption

  3. Train Your Team:

    • Ensure employees understand privacy obligations
    • Create a process for handling data requests
    • Document your data security procedures

  4. Document Everything:

    • Keep records of consent (for marketing emails)
    • Maintain logs of data access and changes
    • Document data breach response procedures

Red Flags to Avoid

Don’t copy competitor policies word-for-word (copyright infringement)
Don’t use a policy that doesn’t match your actual practices (legal liability)
Don’t ignore state laws (CCPA in California, VCDPA in Virginia, etc.)
Don’t forget to update when you change data practices
Don’t hide your policy – make it easily accessible in your footer

This Privacy Policy template is provided for informational purposes only and does not constitute legal advice. Consult with a qualified attorney to ensure compliance with applicable laws in your jurisdiction.

 

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